Who we are
CAMEL COMMERCE LIMITED, company number 17561420, is the controller for this shop. Write to 78 Chaucer Road, Rotherham, England, S65 2JZ, email [email protected] or call +44 7700 900483. This notice covers camelcommerce.uk under the UK GDPR and the Data Protection Act 2018.
Information we use
Your bag holds garment names, colourways, sizes, quantities and prices. Checkout uses your name, email address, telephone number, UK delivery address, town, postcode, optional comment and chosen payment method. If you contact us directly, we receive your contact details and correspondence about garments, exchanges or returns.
Purposes and lawful bases
We use information needed to respond to a purchase request or arrange an exchange on the basis of contract or steps you ask us to take before a contract. We rely on legitimate interests to answer general questions and resolve complaints, taking account of your rights. We use information where necessary to meet legal obligations, including consumer and accounting duties. Where we ask for consent for a particular use, you can withdraw it by contacting us.
Who receives information
Checkout details stay in page memory. When you choose to send an email, our email provider handles the message. For delivery or a return arranged with us, a carrier may receive the name, address and contact details it needs. We may disclose records to professional advisers or authorities where required. Where a payment service is connected, the provider processes payment credentials under its own privacy notice.
International transfers
If a service provider processes personal information outside the UK, we use a UK adequacy regulation or appropriate safeguards such as the UK International Data Transfer Agreement, where required. Contact us to ask about safeguards relevant to your information.
Retention
Refreshing or leaving the shop clears the bag and checkout details from page memory. Completing checkout clears the order form and bag. We keep email correspondence while handling an enquiry, exchange or return and for as long afterwards as needed to address a dispute or meet applicable legal record-keeping requirements.
Security
Access to correspondence is limited to those handling your request. Please leave payment credentials and sensitive personal details out of order comments and emails.
Cookies and device storage
The shop sets no cookies and uses no analytics, local storage or session storage. Your size selections, bag and checkout fields are held in the open page.
Your rights and consent
You can request access, correction, erasure, restriction or portability of your personal data, and object to processing based on legitimate interests. These rights depend on the circumstances. You may withdraw consent at any time without affecting earlier lawful processing. Email or write to us using the details above. We may ask for information to verify your identity.
Complaints
You may raise a concern with us or complain to the UK Information Commissioner’s Office. Contact the ICO.
Age and changes
The shop is intended for adults aged 18 and over. If you believe a child has supplied personal information, contact us so we can review it. We update this notice when our handling of information changes and show the latest revision date here.